Terms & Conditions
1. Tentative Bookings - Will be held for a period of 7 days from the date of quotation unless other arrangements have
been made.
2. Confirmation - A function is confirmed when the ’function detail sheet’ has been signed, dated and returned by fax.
3. Deposit - A 50% deposit payable upon confirmation is required for functions over $2000. No deposit is required
for functions under $2000.
4. Cancellation - Notified in writing 60 days prior to the date no charges will apply. Written notification received 30-60
days prior will be invoiced for costs incurred. Functions cancelled less than 30 days prior to the date will be invoiced the
full quoted cost.
5. Final Details - Menus, beverage arrangements, audio visual requirements, room set-ups, starting and finishing
times must be confirmed 5 working days prior to the function.
6. Commencement and Vacating of Rooms - The organiser agrees to begin the function and vacate the designated
function space at the scheduled times agreed upon. Additional charges apply after agreed finishing time.
7. Guaranteed Numbers - Guaranteed number of guests is required a minimum of 3 working days prior to the
function. Charges will be based on guaranteed numbers or final head count, whichever is greater.
8. Payment - All function accounts are to be paid at the conclusion of the event unless alternative arrangements have
been made with Karstens by way of credit facility. All approved credit arrangements require full payment within
seven (7) days after conclusion of the event. Payments not received within 30 days will incur a 2% monthly interest
charge.
9. Prices - Will be confirmed by email as detailed in the ‘function detail sheet’.
10. Security - Management will not accept responsibility for the loss or damage to equipment or merchandise left on
the premises prior to, during, or after the function. Our manager will be pleased to discuss arrangements with you.
11. Compliance - Clients will be responsible to ensure the orderly behaviour of their guests and Management reserves
the right to intervene where it sees fit.
12. Damages - Clients will assume responsibility for any and all damages caused during the function by any of their
guests or any other person attending the function.
13. External Caterers - Clients are not permitted to bring their own caterers or beverages unless prior
arrangements with Management have been made. A charge will apply in the event permission is given.
14. Substitute Rooms - Management reserves the right to assign another room for the function in the event the room
originally designated for such function is not available or inappropriate in the opinion of Management.
15. Displays and signage - Nothing is to be nailed, screwed or adhered in any way to any wall, door or other part of
the building unless prior permission is granted by Management.
16. Deliveries – Equipment or manuals delivered for a function must be directed to the attention of the Operations
Manager with the function name and date clearly stated. Equipment or manuals delivered prior to the start of the
function cannot be stored unless prior arrangements have been made. All deliveries should be made to Level 9, 123
Queen Street, Melbourne Vic 3000 or level 1, 111 Harrington Street, Sydney NSW 2000
between 7.30am – 5.00pm Monday to Friday.
17. Circumstances beyond the control of Karstens – Should Karstens be unable to provide for your
function due to circumstances beyond our control, Management is not responsible for any costs, damages or
expenses that you may suffer or incur.
18. Items not collected – Any items that have not been collected after the function will be disposed of within 14 days.
been made.
2. Confirmation - A function is confirmed when the ’function detail sheet’ has been signed, dated and returned by fax.
3. Deposit - A 50% deposit payable upon confirmation is required for functions over $2000. No deposit is required
for functions under $2000.
4. Cancellation - Notified in writing 60 days prior to the date no charges will apply. Written notification received 30-60
days prior will be invoiced for costs incurred. Functions cancelled less than 30 days prior to the date will be invoiced the
full quoted cost.
5. Final Details - Menus, beverage arrangements, audio visual requirements, room set-ups, starting and finishing
times must be confirmed 5 working days prior to the function.
6. Commencement and Vacating of Rooms - The organiser agrees to begin the function and vacate the designated
function space at the scheduled times agreed upon. Additional charges apply after agreed finishing time.
7. Guaranteed Numbers - Guaranteed number of guests is required a minimum of 3 working days prior to the
function. Charges will be based on guaranteed numbers or final head count, whichever is greater.
8. Payment - All function accounts are to be paid at the conclusion of the event unless alternative arrangements have
been made with Karstens by way of credit facility. All approved credit arrangements require full payment within
seven (7) days after conclusion of the event. Payments not received within 30 days will incur a 2% monthly interest
charge.
9. Prices - Will be confirmed by email as detailed in the ‘function detail sheet’.
10. Security - Management will not accept responsibility for the loss or damage to equipment or merchandise left on
the premises prior to, during, or after the function. Our manager will be pleased to discuss arrangements with you.
11. Compliance - Clients will be responsible to ensure the orderly behaviour of their guests and Management reserves
the right to intervene where it sees fit.
12. Damages - Clients will assume responsibility for any and all damages caused during the function by any of their
guests or any other person attending the function.
13. External Caterers - Clients are not permitted to bring their own caterers or beverages unless prior
arrangements with Management have been made. A charge will apply in the event permission is given.
14. Substitute Rooms - Management reserves the right to assign another room for the function in the event the room
originally designated for such function is not available or inappropriate in the opinion of Management.
15. Displays and signage - Nothing is to be nailed, screwed or adhered in any way to any wall, door or other part of
the building unless prior permission is granted by Management.
16. Deliveries – Equipment or manuals delivered for a function must be directed to the attention of the Operations
Manager with the function name and date clearly stated. Equipment or manuals delivered prior to the start of the
function cannot be stored unless prior arrangements have been made. All deliveries should be made to Level 9, 123
Queen Street, Melbourne Vic 3000 or level 1, 111 Harrington Street, Sydney NSW 2000
between 7.30am – 5.00pm Monday to Friday.
17. Circumstances beyond the control of Karstens – Should Karstens be unable to provide for your
function due to circumstances beyond our control, Management is not responsible for any costs, damages or
expenses that you may suffer or incur.
18. Items not collected – Any items that have not been collected after the function will be disposed of within 14 days.
